Administrator Horror Stories

A senior ophthalmology leader was very excited about the opportunity to transition to a "world-class" system, until the conversion went from dream to nightmare very quickly.

A patient disputes his bill over the phone and decides to take the disagreement to another level.

Are you sure the employee that you hired to performed remote work is actually the person that you hired? Is the person showing up to perform work the same person who is receiving the payment? This company discovered that a technology employee was not the person they hired.

A provider's office advertised that new patients could ride free to their appointment in a limousine, and going green improperly can create major risks.

A fired surgeon continues to access the hospital medical records system, and sending PHI to the wrong contact information is an expensive mistake.

During one organization's normal onboarding/background check process, they discovered that less than two months after hiring a medical receptionist, their diligence needed to be ramped up.

A billing statement mix-up that wasn't an isolated event, and forgetting to renew a license causes more problems than anticipated.

Providers need to be careful when delegating diagnostic tests, and Medicare overpayments that are left unreturned and unreported can have consequences.

Dust-up over a Yelp review, and a missing flash drive containing patient information wreaks havoc.

In this inaugural episode, we talk about what to do when a coworker writes pre-signed prescriptions at the request of a provider, and holding x-rays for ransom due to unpaid balances.